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Website Terms of Use (the “terms of Use”)

Please be aware that your use of the website is subject to the following Terms of Use. Your use of this website and the Services (defined below) demonstrate agreement to the Terms of Use.

If You Do Not Agree to These Terms of Use, Please Do Not Use This Website.


1. Ownership, Operation and Agreement to be bound by these Terms of Use

This website belongs to Unilever (Malaysia) Holdings Sdn. Bhd. and the Unilever Group of Companies.

Your use, whether personal or on behalf of a company, of this website is subject to the terms and conditions below. You are also responsible for ensuring all persons who access the website through your internet connection comply with these terms and conditions.

You agree that we may change or revise these Terms of Use from time to time by updating this posting, and that such changes or revision will take effect immediately on posting.

2. Use of the website

You must not use the website for any unlawful purpose(s). You must not copy, monitor or access any part of the website using an automated mechanism or process such as a robot or spider. You must not attempt to gain unauthorised access to any part of the website by hacking or any other similar means and you must not test website for vulnerability. You must not transmit a virus to the website.

3. Registration

If you are invited to register, Unilever will ask you to provide information which is personal to you. The information you provide must be genuine.

If you are required to use a password, you must treat this as confidential information and ensure that it is not disclosed. You are also responsible for all activity undertaken by your registered account.

You must notify Unilever immediately of any unauthorised use of your account or password, or any other security breaches.

Unilever reserves the right to terminate or suspend your account and Unilever is not required to provide you with advance notice or reasoning, before any action is taken.

You must be over 18 years of age to register for an account.


Unilever takes your privacy very seriously and will use and protect any personal information you provide on this website in accordance with our Privacy Notice By using the website you agree that we can use the personal information you provide in accordance with the aforementioned Privacy Policy. You also agree to allow Unilever to process the personal information e.g. your name, review(s) and rating(s), you submitted for any advertising, marketing, publicity or any related purpose(s).

5. Ownership and Use of Website Materials, Products and Services

Unilever owns the intellectual property rights for all of the materials on the website or has a valid right from a third party to use materials on the website. Unilever also owns or has a valid right to use all trademarks, service marks, graphics and logos used on this website. Unless expressly stated, no part of the website may be copied, reproduced, republished, uploaded, posted, transmitted, reversed-engineered or distributed in any way.

6.  Geographic Scope of the Website

Unilever controls and operates this website from the Malaysia. Unilever makes no representation that materials in this website or the products described therein are appropriate or available for use in your location.

You agree not to link to this website from a website not operated by Unilever, unless you have obtained Unilever’s prior written consent.

7. Contents of the Website Disclaimer

The material on the website (including any graphics, software, digital content, recommendations or other materials) and any material made available through the website is provided "as is" and without conditions or warranties of any kind, either express or implied. To the fullest extent permissible pursuant to applicable law, Unilever disclaims all conditions and warranties, express or implied, including, but not limited to, all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

Unilever does not warrant or make any representations regarding the use or the results of the use of the material on the website in terms of its correctness, accuracy, reliability, or otherwise. The material on this website could include technical inaccuracies or typographical errors and could be inaccurate or become inaccurate as a result of developments occurring after their respective dates. Unilever undertakes no obligation to verify or maintain the currency of such information. 

8. Operation of the Website Disclaimer

Unilever endeavours to maintain this website and its operation, but is not, and cannot be, responsible for the results of any defects that may exist in the website or its operation. As to the operation of the website, Unilever expressly disclaims all conditions and warranties of any kind, whether express or implied, including, but not limited to all implied warranties of merchantability or fitness for a particular purpose, title and non-infringement.

Unilever makes no warranty that (i) the operation of the website will meet the user's requirements; (ii) access to the website will be uninterrupted, timely, secure, free of viruses, worms, trojan horses or other harmful components, or free of defects or errors; (iii) the results that may be obtained from the use of the website will be accurate or reliable; or (iv) defects will be corrected.

You (and not Unilever) assume the entire cost of all servicing, repair, or correction that may be necessary for your computer equipment and software as a result of any viruses, harmful components, errors or any other problems whatsoever you may have as a result of visiting this website. 

9. Limitation of Liability

Subject to applicable law, under no circumstances shall Unilever, Unilever Group companies, our licensors or licensees, be liable to you or any other person or entity for any direct, indirect, special, incidental, consequential, punitive or other damages, including lost profits, goodwill, business opportunity, personal injury (including death) and property damage, that may result from (a) the use of, or the inability to use, the website or any material on the website, (b) the conduct of any user of the website, whether in contract, tort (including negligence) or otherwise.

Unilever shall not be liable even if Unilever or an authorized representative of Unilever has been advised of the possibility of such damages. These include but are not limited to damages or injury caused by error, omission, interruption, defect, failure of performance, loss or corruption of data, delay in operation or transmission, line failure or computer virus, worm, Trojan horse or other harmful component.

Unilever assumes no responsibility or liability arising from the content of any User Submission or for any libel, slander, omission, falsehood, obscenity, pornography, profanity, danger, illegality, infringement of intellectual property rights, error or inaccuracy contained in any User Submissions.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Unilever's total liability to you for damages, losses, and causes of action whether in contract, tort (including, negligence) or otherwise exceed the amount paid by you, if any, for accessing the website.

10. Indemnification

You hereby agree to defend, indemnify and hold Unilever, Unilever Group companies and each of their respective agents, licensees, successors and assigns, harmless from and against any and all claims, actions or proceedings of any kind and from any and all damages, liabilities, costs and expenses, including reasonable legal fees, relating to or arising out of your use of the website, any use of your User Submissions as permitted in these Terms of Use, and/or any breach or alleged breach of any of your warranties, representations or agreements hereunder.

11. Adverts, Sponsors and Links to Third Parties

Unilever is not responsible for any adverts or sponsors of third parties that may appear on this website.

Unilever is also not responsible for any third-party website that this website may provide a link to.

12. User Generated Content

a)     Content published by users

This website may provide you with the opportunity to submit content. By submitting material, you are granting Unilever a perpetual, royalty-free, non-exclusive licence to reproduce, modify, translate, make available, distribute and sublicense the material in whole or in part and in any form.

This website may display user generated content. This could include reviews, bulletin boards and chat forums.   This information and these materials have not been verified or approved by us. The views expressed by other users on our website do not represent our views or values.

b)     Submission of ideas/Feedback

Whilst we welcome any ideas and feedback we are under no obligation to review them.  Any ideas that are offered or communicated to us through this website or otherwise shall be the property of Unilever, and may be treated by Unilever as non-confidential information.

In such case, you agree that: (a) any Idea (including its complete contents) by you to Unilever will automatically become the property of Unilever, without any compensation to you; (b) Unilever may use or redistribute any Ideas and its contents for any purpose and in any way, without any compensation to you; (c) Unilever has no obligation to review any Idea; and (d) Unilever has no obligation to keep any Idea confidential, and no confidential relationship may be established by or inferred from any such Idea to, or the consideration of your Ideas by, Unilever.

c)     Interaction with social media platforms

This website may provide you with the ability to interact with social media services. These features may enable integration and/or access to your social media accounts. We do not control those social media services, your profiles on those services, modify your privacy settings on those services or establish rules about how your personal information on those services will be used.

You and the social media service providers are in control of those issues. You are encouraged to read all policies and information on the applicable social media services to learn more about how they handle your information before using any such features made available to you on our Service. We are not responsible for any acts or omissions by any social media service provider or your use of features that come from their platform.

d)     Live chat features

This website may provide you with a Live Chat feature, that allows you to communicate with our team in ‘real time’. These Terms of Use govern your use of the chat service offered

Unilever does not take any responsibility for any errors, omissions, interruptions, deletions or delays that may be experienced by users when accessing the Chat Service.

13. Applicable Law and Jurisdiction

These Terms of Use and any disputes arising under or related to these Terms of Use (whether in contract, tort (including negligence), statute or otherwise) will be governed by, construed and enforced in accordance with the laws of Malaysia, without reference to its conflicts of law principles.

Any legal actions, suits or proceedings arising out of these Terms of Use (whether in contract, tort (including negligence), statute or otherwise) will be brought exclusively in the courts of Singapore, and you hereby accept and submit to the personal jurisdiction of these courts with respect to any legal actions, suits or proceedings arising out of these Terms of Use.